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Refund Policy

A legal disclaimer

All portraits, artwork, and digital products created by Graceful Legacies are custom, made-to-order pieces of fine art. As such, all sales are considered final. By purchasing or booking with Graceful Legacies, you acknowledge and agree to the terms outlined below.

Graceful Legacies reserves the right to modify or update this policy at any time without prior notice. The most current version will always be available on this page.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Refund Policy - the basics

  1. Session Fees & Retainers

    • All session retainers and fees are non-refundable.

    • These payments secure your booking date and cover time, planning, and creative preparation.

    • Sessions may be rescheduled once with at least 24 hours notice. After the 24 hours there will be a rescheduling fee applied. 

  2. Digital Images

    • Digital image purchases are final and cannot be refunded or exchanged.

  3. Prints & Artwork

    • All prints, albums, and heirloom wall art are custom-made to order and therefore non-refundable.

  4. Cancellations

    • Cancellations result in forfeiture of any payments made.

    • Credits toward future sessions may be considered on a case-by-case basis.

  5. Communication

What to include in the Refund Policy

Generally speaking, a Refund Policy outlines important details such as the timeframe in which a client may request a refund, whether refunds are full or partial, and the specific conditions under which they may be issued. It may also explain how to report damaged or defective products, the process for cancellations or rescheduling, and how to contact the studio for further assistance.

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